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Policies at Camden Thai Massage

General Policies

We have designed our space for your relaxation and comfort therefore, out of consideration for other clients, please switch off your mobile phone during your time here.


All the clients need to arrive at least 10 minutes before the appointment time for preparations including the cloth changing. By this, the treatments will start at the set time of your appointment.

We will provide all the Thai Massage clothes, towels, undergarment, shower gowns and slippers for all clients without charge.


Cancellations / Late Arrivals

As a courtesy to all clients, cancellations or amendments must be made 48 hours in advance of your appointment time. Failure to do so will result in the full service rate being charged or deposit becoming nonrefundable. And will effect your booking references in the future.

If you are running late, a phone call is always appreciated. We will reschedule your appointment if possible. If we are not able to reschedule your appointment, your arrival time will determine the length of your treatment , which will end as originally scheduled.

The management are unable to accept responsibility for any personal items that are lost or damaged on the premises.


Age Requirements

The minimum age requirement for access to our parlour is 16. All children under 16 must be accompanied by an Adult.



These are gratefully received but at your discretion and can directly give to your therapist on leave it at the reception.



Gift Vouchers are ideal for any occasion. Gift Vouchers are available to be purchased in the shop and our website. Gift Vouchers are non-refundable or exchange it in to cash. Gift Vouchers must be redeemed within or by the expiry dates. Once exceeded, vouchers cannot be extended. 


Website Cookies

We use cookies on our website to make use of some personalised features, your computer (or other devices used to view our website) will need to accept cookies to fully benefit from all of it’s functions. Your browser can be set to reject cookies, however certain personalised features on our website will be disabled.


Managing your cookies

The cookies that we use simply retrieve the information needed to improve your experience when you visit our website. The cookies do not store financial information, or any information that can be used to identify you. However, if you wish to restrict, block or delete cookies from our website – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you still feel that you would like to disable cookies from our website, you can do this straight from your browser. Please check the “help” menu and configure your cookie preferences to your desired settings.


Third-party cookies

Third-party cookies are controlled by them and we do not have access to disable these, in order to do so you must check their website directly for instructions and recommendations.



This policy relates the privacy, security, refund, and delivery practices for information and credit card payments collected by Camden Thai Massage and Therapy. These policies concern our collection and use of information from visitors using our web site, making bookings and purchasing products



Camden Thai Massage and Therapy promises to protect your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. With the exception than set forth in these policies, we will not sell your personally identifiable information to anyone. We do not store credit card details nor do we share customer details with any 3rd partires. 



Your payment and personal information is always safe. Camden Thai Massage and Therapy uses a highly trusted payment gateway to process your payment. We do not store credit card details nor do we share customer details with any 3rd parties

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